Document360 updates
Document360 updates
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February 2024 - Enhancement and Improvements

 

New

    

Release Update

  

Document360 is back with another monthly release this February 2024. Let's look at some enhancements and improvements to the Document360 knowledge base. 

Enhancements

1. Clone or move the articles/category across workspaces.

Now you can clone or move the articles and categories across workspaces.

Clone the article and category

  • All cloned articles are considered as New articles.

To experience this, from the Knowledge base portal → Click ••• (more) option on the desired category/article, click the Clone category.

A clone category window popup appears.

  1. Category name: Desired category name

  2. Workspace: Select the desired workspace to clone

  3. Category: Select the desired category or click Reset to assign it under the Root category

Once done, click Clone.

1_Screenshot-Cloning_the_category


Moving the article and Category

  1. From the Knowledge base portal, select any desired article, click ••• and Move to

  2. The Move article window appears. Select the desired workspace and category

  3. Once done, Click Move

  • Security restrictions will be applied based on the destination workspaces/categories

2_Screenshot-moving_an_article

While moving, the article status will be the same. Similarly, you can move the category too.


2. AI Writer (Eddy) - Convert into table

Harness the power of Document360's AI Eddy to convert the text into table form. Go to Advanced WYSIWYG editor, select the desired texts, and click Eddy → Convert into table. Click Replace to implement the generated tabular data.

3_Screen_GIF-AI_Writer_Convert_into_table


3. JWT for the Knowledge base widget authentication

Now, you can implement an authentication configuration for the widget using JWT, ensuring a secure environment for private and mixed projects.

Navigate to the Knowledge Base widget. Select the desired widget and configure JWT for your project.

4_Screenshot-JWT_for_the_Knowledge_base_widget_authentication


4. API Documentation

We added new endpoints in our customer API Drive operations in Document360. These endpoints empower you to perform various actions seamlessly within your Document360 account. The summary of the newly added endpoints is

Action Endpoint
GET Gets folder information by folder ID
GET Gets file information
GET Drive search - files and folders
GET Get status of the delete file operation
GET Get all media files inserted in the article
GET Gets folders information
POST Add new folder in drive
POST Add file in to drive
POST Add tags in a file using file ID
POST Delete tags from files
POST Copy file from one folder to another
PUT Move a file with file ID
PUT Update a folder with ID
DELETE Delete a folder
DELETE Delete file using file ID

Improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and site.

January 2024 - Enhancements and Improvements

 

Release Update

  

Document360 is back with another monthly release this January 2024. Let's look at some enhancements and improvements to the Document360 Knowledge base.


Enhancements

1. AI writer (Eddy)

Convert speech

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Harness the power of Document360's AI Eddy to change the selected text from

  • Direct speech to Indirect speech (or)
  • Indirect speech to Direct speech Select the intended text in the Advanced WYSIWYG editor, click "Eddy" > "Convert speech" in the floating menu, and choose the speech conversion required.

Improve it

image.png

This AI option enhances the quality of the selected content and improves attributes such as

  • Grammar
  • Semantics
  • Clarity
  • Phrase structuring

Select the intended text in the Advanced WYSIWYG editor, click "Eddy" > "Improve it" in the floating menu.

2. Unified search across regular and API workspaces

Now {{glossary.Knowledge base site}} readers can use the search option to search across multiple available workspaces and API workspaces. You can find a tab "API endpoints" in the same search result window.

image.png

To enable this feature in "Advanced search," navigate to Settings > Knowledge base portal > Article settings & SEO > Article settings > Search settings. Turn on the "Enable advanced search" toggle and check the "Include all workspaces in search" checkbox.

3. Quick product support - Issues/Clarifications

A new way to seek Document360's support from your {{glossary.Knowledge base portal}}. Click on the "Help" icon at the top-left and select "Issue/Clarification" to launch the support request widget in one click.

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Improvements

  • One of the most requested "Insert link" keyboard shortcut is added to the Advanced WYSIWYG editor. Press "Ctrl + K" to launch the Insert link pop-up
  • Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and site.

December 2023 - Enhancements and Improvements

 

Release Update

  

Document360 is back with another monthly release this December 2023. Due to the holiday season, we have moved up our release date from the last week. Let's look at some enhancements and improvements to the Document360 Knowledge base.


Enhancements

1. AI Writer -Outline creation

When the author types in a prompt to create a content outline on a specific topic, the "Eddy" AI acts similar to other AI content generation platforms and creates an elaborate outline on the mentioned topic."

2. Reintroducing "Advanced WYSIWYG editor"

We have renamed the "Block editor" to "Advanced WYSIWYG editor" (What You See Is What You Get). The change can be observed in the Knowledge base portal.


Improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and site.

November 2023 - Enhancements and improvements

 

Release Update

  

Document360 is back with another monthly release this November 2023. Let's look at some enhancements and improvements to the Document360 Knowledge base.


Enhancements

1. API Documentation

  • API documentation is available as an option in the Backup & Restore section of your project
  • Recycle bin is now added for the API documentation project, where users can restore deleted categories and articles
  • Earlier, the "Try it" module was only when the server variable was defined "Globally" (Specified next to the "Info" object in the specification file). With the recent enhancement, the "Try it" module is available even if the server variable is mentioned at an endpoint level

2. Image formatting - Block editor

We have enhanced the image formatting functionality in the Block editor tool. You can now crop the image with ease using the crop option. 1_Screenshot-Block_editor_image_controls

3. Custom domain mapping - TXT record no longer required

In the earlier implementation, when you map your custom domain to the Document360 project, CNAME and TXT records will be necessary. As an enhancement, any new domain mapping or editing of an existing mapping only requires CNAME. Read our Custom domain mapping help article to know more.

4. Introduction of Premium support for Document360

All new Document360 customer can avail of Document360's premium support for their project at a nominal price. You can purchase this support addon from the Knowledge base portal's Billing section or by clicking on the promotional banners that appear within the product.

With this offering, you’ll enjoy priority access to expedited support service and response times, ensuring your issues are addressed promptly. Document360 will allocate a dedicated support expert to work closely with you to provide personalized guidance.

For more information on the Premium support, please go through the Document360's pricing page.

5. Other improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and site.

Document360 2.0 is here!

 

Release Update

  

Document360 is back with the most anticipated release announcement this October 2023. Let's look at some highlights from this release that you want to take advantage of.


Highlights

Fresh new look - Document360 2.0

The entire Document360 2.0 platform has gotten a complete User Interface (UI) overhaul. The latest design, fluidic interactions, advanced authoring features, AI-powered, simplified interface, and a new experience are the core updates in Document360 2.0.

Introducing Document360 2.0

The new design, which was user selection for the last couple of months, is now the only official Document360 UI.


Dashboard - A bird's eye view of your project

Document360 2.0 now has a standalone Dashboard where you can view your project information and your contribution data to the project. The Dashboard is a hub for all your activity in the Knowledge base and helps you navigate to different modules in Document360.

1_Screenshot-Dashboard_Project_overview


Switching between projects with two clicks

Document360 2.0 allows you to easily switch between different Document360 projects using the new project dropdown at the top-left. This saves much time and overcomes the previous implementation of going through multiple clicks to navigate to a different project.

33_Screenshot-Project_switch_module_dropdown


Introducing Eddy

An AI-infused documentation experience

Document360 2.0 has embraced the new AI innovations and has paired the OpenAI with the Knowledge Base platform to enhance the user experience. Here are the list of AI feature available for you.

image

AI assistive search - Ask Eddy

The "Ask Eddy" option is available on your home page and the Knowledge base site's search bar. This AI assistant provides more contextual answers to reader queries and prompts. This helps the user avoid having to search and read through multiple articles, instead providing answers from your existing Knowledge base. This option is an Addon and requires the Team account to enable from the portal settings.

4_Screenshot-AI_assistive_search_KB_site.png

AI writer

If you're using the Block editor, you can get help from the Document360 AI writer to enhance your content. At the moment, these are the prompts available for assistive writing:

  • Make longer
  • Make shorter
  • Change tone

7_Screenshot-AI_writer_in_editor.png

Other AI features included

  • AI Related article recommender
  • AI tag recommender
  • AI article summarizer
  • AI title recommender
  • and many more to come

Group your Tags

Document360 2.0 has added the feature to group your tags in the library. Groups help you to consolidate closely related tags and view their dependencies across all articles, page categories, and files.


Article publish checklist

Now, perform the required article settings using the article publish checklist. When you click the Publish button on any article, you can view the "Configure article settings." Expand this section to add tags, associate-related articles, SEO descriptions, and article status. This reminds the team accounts to add these extra details to an article when they publish it.

image.png


Integrations and Extensions

  • Document360 2.0 offers a "Marketplace" look for the Extensions and Integrations page.
  • GitHub and Freshsevices have been added to the available extensions
  • We have introduced the "Federated search" feature to the Zendesk extension with Document360

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Design settings consolidation

Document360 2.0 has brought the design settings in your Knowledge base under one consolidated menu (Settings > Knowledge base site > Customize site). The list of design modules grouped under this section are

  • Home page builder
  • Site design
  • Navigations
  • Custom pages

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You can save your work in each step and preview the site. Once you complete all the required configurations, you can publish your Knowledge base site design.


Team accounts and Reader modules

You can observe a new approach when you add a Team account or Reader to your project. We have moved from the "Wizard" style to the consolidated popup interface. We have reduced the number of clicks involved in each section.

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Block editor

The powerful third editor is now available as a flagship Document360 editor. The UI and writing experience feels similar to some of the popular editors you find in the market. We have introduced the "Bubble menu" to free up space so writers can enjoy an extended canvas to draft their content. The AI writer feature is available exclusively on this editor. image.png


Inline comments

We have heard customer requests and introduced the "Inline comments" feature in Document360 2.0. You can now add comments to any instance in the article, mention a Team account, and discuss this in a single interface. Users can use the comment status to track the progress.

image.png


Analytics - A fresh new look

  • A complete redesign of the Analytics menu and the introduction of "Articles" section (previously Geography and Performance)
  • A new "Reader analytics" data page is now available

- Bounced results are now available under the "Search" analytics

1_Screenshot-Article_analytics-Overview_page


Some features are in a new place

  • Formerly Bulk operations (Content tools >Bulk operations) is now available as "All articles" on the Documentation Editor on the left
  • Knowledge base widget is now moved from "Settings" to the main menu on the left
  • Article settings has been moved from the right side in the Documentation editor to the top right of the screen
  • No search feedback is now available under the Feedback manager (Content tools > Documentation > Feedback manager)

Other highlights in Document360 2.0

  • "Import article" is now simplified and more user-friendly with easy selection of single or multiple article tabs
  • Documentation export is now possible with category-level content selection
  • Article creation module is now enhanced with the ability of category selection dropdown
  • The category creation module is also enhanced with the option of adding a GitHub category

August 2023 - Version 9.7 - Enhancements and improvements

 

Release Update

  

Enhancements

1. API Documentation

Earlier, the Document360 API documentation tool supported just OpenAPI specification files. From this release, Document360 supports OpenAPI and Postman specification files.

Postman specification file

  • The Postman specification file should be less than 15 MB
  • Only "Basic auth" and "Bearer token" are the supported authorizations in the specification file
  • You can upload other authorization files, but then you cannot send requests or use the "Try it" feature

OpenAPI specification file

  • Document360 now supports anyOf and oneOf in the OpenAPI specification files

2. Zendesk extension

We have enhanced the Document360 integration on Zendesk with a new look, feel, and more options.

What's new

Here is the list of new enhancements when compared with the previous integration (Document360 app in the Zendesk window)

  • Project workspace and language selection available at the top
  • Project name displayed in full and not truncated
  • Document360's brand color and styling
  • "Open in Knowledge base" option moved next to the article title
  • Create root-level categories and subcategories from Zendesk
  • The article creation module is similar to the Document360 portal interface
  • When you link an article in a response chat, a "Linked" label appears next to the article
  • The last updated date information is now visible in the article
  • The Document360 quick access icon is available in the Zendesk reply section's toolbar
  • If the search did not bring up any results, the "Create a new article" option is displayed

3. New Document360 (2.0 Design)

Here are some enhancements in the new Document360,

Analytics

  • The "Export as CSV" option is now available on all the "Analytics" modules

Editor

  • A new look and feel to the menus and tools in the Block editor
  • Article settings menus (right side of the window) are now moved to the top of the editor
  • Discussions are available at the top next to the "Settings" icon
  • Article information such as contributors, attributes, and word count is available when you click on the "i" (Article information) icon next to the article title
  • Adding article description is moved next to the article title
  • Article analytics, Health check metrics, and Revision history moved inside the "More options" next to the Publish/Edit button at the top

Others

  • The "Export to PDF" option is now available on articles

Improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and site.

July 2023 - Version 9.6 - Enhancements and New UI announcements

 

Release Update

  

Enhancements

Import & Export project

We have enhanced the Import and Export functionality by optimizing the project file export. All the new project exports generated can be seamlessly imported to Document360. If you need to import old project ZIP files exported before August 12, 2023, our Document360 support team is here to assist you.

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Another notable update is that if your Drive capacity utilization exceeds 1 GB, the "Include media files" option in your export is deactivated. Should you wish to export files larger than 1 GB, please get in touch with Document360 support.

Kindly contact the Document360 support for further assistance.

Read the Import & Export project help article for more information.


Announcement

🎉 Exciting news: Introducing Document360's fresh new look!

We are thrilled to reveal our revamped design and UI for Document360. Get ready for an optimized user experience, sleek navigation flow, and a fresh portal feel.

1_Screenshot-New_UI_mockup

Currently available exclusively for our "Enterprise and Business" tier customers, the new UI will gradually expand to all users. Switch between the old and new UI using the toggle at the top of your screen. We invite you to explore the new UI, provide feedback, and shape the Document360 platform.

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Enjoy the sneak peek into the beta testing phase as we fine-tune the new UI based on your valuable input. Stay tuned for the official launch of the new Document360 in the upcoming months.

Analytics enhancement

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We have introduced a new interface to view and manage your Knowledge base analytics. You can enjoy the updated design with a small catch. Data older than July 8, 2023, is not accessible in the New Document360 Analytics, and the option to export data is temporarily unavailable.

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What's new!

  • You can observe a slight difference in the "Reads" and "Views" metrics when you switch between the old and the new UI. We have recalibrated the calculation logic for these metrics
  • The "Geography" and "Performance" metrics have been merged and enhanced as a new section called "Articles"
  • A redefined and elaborate "Feedback" section which redirects you to the "Feedback manager" to respond to feedback
  • A simplified redesign of the "Ticket deflector" tabs
  • Overall enhancement of design elements like charts, graphs, and colors

🚀 Introducing the Document360 "Startup program!" 🚀

Unlock incredible discounts with our all-new Startup Program! If your company

  • Is under three years old
  • Has fewer than 20 employees
  • Not a past or existing customer

Exclusive pricing discount available for Document360's "Standard, Professional, and Business" plans. This offer is valid for your first-year subscription

2_Screenshot-New_startup_plan

Reach out to our team today to see if you qualify and grab this fantastic opportunity!

Explore the "Startup program"


Improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and Knowledge base site.

June 2023 - Version 9.5 - Enhancements and Improvements

 

Release Update

  

Enhancement

API Documentation: New API hub command

We have added a new command apihub:validate to the existing apihub and apihub:resync in the D360 NPM package. With the new 'apidocs:validate' command, you can validate your OAS (OpenAPI Specification) file.


Improvements

1. Insert multiple images in one go

Earlier, you could select and insert one image at a time using the Insert images > From file picker. With the new improvement, you can pick and add multiple images using the 'Insert image' tool. This improvement is available in Markdown and Block editor in the article and template module.

2. Other improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and Knowledge base site.

May 2023 - Version 9.4 - New features, Enhancements, and Improvements

 

Release Update

  

New Features

1. Article title recommender (AI-powered)

The Article title recommender is one of the Artificial Intelligence (AI) powered features in Document360. You can use the title recommender feature when naming or renaming your articles. The feature suggests three titles by assessing the article content and consumes one credit for one article title generation. The Suggest title option can be found in the article title section in the editor.

The title recommendation feature is available across all subscription tiers with specific credit limits. As a prerequisite, this feature requires a preprocessed word count of 50 words in the article to generate and recommend titles.


2. Article summarizer (AI-powered)

The Article summarizer is also one of the Artificial Intelligence (AI) powered features in Document360. This feature is useful when the reader does not want to read through a lengthy article. This feature consumes one credit for one article summary.

The article summarizer assesses the article content and creates a relative summary of the article in the article's top section for readers. The article summarizer is available across all subscription tiers with specific credit limits. As a prerequisite, this feature requires a preprocessed word count of 250 words in the article to generate a summary.

Note: The credits used for article title recommender and article summarizer are two different standalone limits.


Enhancements

1. IPv6 supported in IP restrictions

Earlier, only Internet Protocol version 4 (IPv4) was supported in IP restrictions in Document360. From this release Document360 supports IPv4 and IPv6 in two modules of the Knowledge base portal

  • Exclude in Analytics

Settings > Knowledge base portal > General > Analytics (tab) > New IP restriction

  • Site access IP restriction

Settings > Users & security > IP restriction > New IP restriction.


2. SSO login with subdomain

Earlier SSO users in your Document360 could only log in using their Email domains. From this release, SSO users can use their subdomain (default choice) or email domain to single sign on to the Document360 projects.

This change is visible in the SSO login screens, where you can use the subdomain or email credentials for authentication. The 'Email domain' field in the SAML/OpenID basic configuration section is now optional.

This restriction removal allows a single email domain to be configured for SSO in multiple Document360 projects. However, if you want to be able to view all your project associations as an SSO team account/reader, you have to 'Allow' the domain

Note: The subdomain can also be used to log in for the projects using a custom domain configuration.


3. Spec file import in the API documentation

Import of 'Specification file' is now supported in the Document360 API documentation tool. Earlier, you could not directly import a spec file; you could only use the URL method.


Improvements

1. Extensions - Multi-region support

The following extension is now available for US data center projects. Earlier, this extension was available only for EU data center projects.

2. Other improvements

  • Mangolian (mn) is now available in the list of languages for Document360 localization
  • Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and Knowledge base site.

April 2023 - Version 9.3 - New editor, UI update, and enhancements

 

Release Update

  

New feature

Block editor

We are introducing an all-new editor along with the two existing editors available. The new 'Block editor' is available for all new customers and all new projects (existing customers). For existing customers/projects, you can expect a rollout of the new editor at the earliest.

The 'Block editor' is hybrid, lightweight, and powerful, with rich text editing capabilities and supports Markdown syntax. It provides a more visual and intuitive experience than the Markdown editor while still being more flexible than the WYSIWYG editor.

You can switch to the new editor from the right-side menu, Article settings > Editor


UI/UX updates

"Version" renamed as "Workspace"

The project "Version" has now been renamed as "Workspace". This change can be observed in the Knowledge base portal modules.


Enhancement

1. API Documentation

CI/CD flow in the API documentation

We have added CI/CD flow as a source type in the API documentation. This helps you to resync the spec file without manual effort seamlessly.

API reference endpoints

API Reference endpoints can now be accessed to perform basic API Documentation functionalities.


2. Localization

Default language selection

Earlier, 'English' was the default language in a workspace, and you cannot change this setting. Now we have introduced the option to set any language as a default language. In your Document360 project's Knowledge base portal go to Settings > Knowledge base portal > Localization & Workspaces, and click on the edit icon next to the Workspace. In the available languages, click the ••• option and select "Set as default".

New languages added

We have added four more languages to the localization and translation feature of Document360.

Language Code
Bulgarian bg
Hungarian hu
Lithuanian lt
Slovenian sl
Turkish tr

3. IdP initiated Single Sign-On (SSO)

Identity Provider (IdP) initiated login is now available for the SAML configuration on Document360. You can enable the "Allow IdP initiated login" toggle from the Knowledge base portal on Settings > Users & Security > SAML / OpenID > SAML > SAML basic configuration.

The IdP supported by Document360 for SAML configurations is Okta, Auth0, and Azure AD. An exclusive IdP initiated sign-on URL is obtained from the IdP and shared with the SSO users. The SSO users can use the link to log in to the Identity Provider's dashboard, select the configured projects, and access Document360 directly.


Improvements

1. Extensions - Multi-region support

The following extension is now available for US data center projects. Earlier, this extension was available only for EU data center projects.

Drift

2. Other improvements

Minor performance updates, bug fixes, and security improvements can also be observed in the Knowledge base portal and Knowledge base site.