New

Document360 is back with another minor release this April 2024. Let's look at some enhancements and improvements to the Document360 knowledge base.

New Feature(s)

Multilingual support in the Document360 portal

Now you can explore Document360 not only in English but also in Spanish(es-ES) and Portuguese(pt-BR) as a beta release.

Read the extensive article on managing your language preferences.

Release Update

Document360 is back with another monthly release this March 2024. Let's look at some enhancements and improvements to the Document360 knowledge base. 

New feature(s)

1. Automated Business Glossary

The Automated Business Glossary is one of the Artificial Intelligence (AI) powered features in Document360. It fosters communication and collaboration by clarifying ambiguous terminology. It enables you to compile a list of business terms utilized within your organization, providing clarity and a shared understanding of potentially confusing terms.

Read the extensive article: Using the Automated Business Glossary.

Enhancement

UI Enhancement

Document360 2.0 introduces few minor tweaks to the Knowledge base portal with some significant User Interface (UI) enhancements. The latest design exhibits fluidic interactions, a simplified interface, and enhanced user experience.

Read the extensive article: UI Enhancement in Knowledge base portal

Feature enhancement

1. Spell Checker:

We've implemented a spell checker in the markdown editor. Simply right-click on a word, and suggestions for corrections will be displayed through your browser's native functions. Click on the suggested correction to apply it as needed.

2. Customize site highlighter:

We've added a feature to highlight elements in the customized site as you click on them, enhancing user experience and making navigation easier.

3. JWT Filter in Analytics

We've introduced JWT Filters in the analytics section, allowing you to filter JWT readers for better insights and analysis.

4. Introducing second card payment

Now, you can add a second card in the payment billing section. The primary card is still used for billing, but if it runs out of funds or expires, the system will automatically use the second card for renewal.

To read more, Introducing second card payment

5. API Documentation

You can now allow your end users to choose multiple Content-type in the GET requests.

6. Supporting the image percentage

In the Advance WYSIWYG editor, you can provide the inputs of the image in percentage for width and height.

Improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and Knowledge base site.

Release Update

Document360 is back with another monthly release this February 2024. Let's look at some enhancements and improvements to the Document360 knowledge base. 

Enhancements

1. Clone or move the articles/category across workspaces.

Now you can clone or move the articles and categories across workspaces.

Clone the article and category

• All cloned articles are considered as New articles.

To experience this, from the Knowledge base portal → Click ••• (more) option on the desired category/article, click the Clone category.

A clone category window popup appears.

1. Category name: Desired category name

2. Workspace: Select the desired workspace to clone

3. Category: Select the desired category or click Reset to assign it under the Root category

Once done, click Clone.

Moving the article and Category

1. From the Knowledge base portal, select any desired article, click ••• and Move to

2. The Move article window appears. Select the desired workspace and category

3. Once done, Click Move

• Security restrictions will be applied based on the destination workspaces/categories

While moving, the article status will be the same. Similarly, you can move the category too.

2. AI Writer (Eddy) - Convert into table

Harness the power of Document360's AI Eddy to convert the text into table form. Go to Advanced WYSIWYG editor, select the desired texts, and click Eddy → Convert into table. Click Replace to implement the generated tabular data.

3. JWT for the Knowledge base widget authentication

Now, you can implement an authentication configuration for the widget using JWT, ensuring a secure environment for private and mixed projects.

Navigate to the Knowledge Base widget. Select the desired widget and configure JWT for your project.

4. API Documentation

We added new endpoints in our customer API Drive operations in Document360. These endpoints empower you to perform various actions seamlessly within your Document360 account. The summary of the newly added endpoints is

Improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and site.

Release Update

Document360 is back with another monthly release this January 2024. Let's look at some enhancements and improvements to the Document360 Knowledge base.

Enhancements

1. AI writer (Eddy)

Convert speech

Harness the power of Document360's AI Eddy to change the selected text from

• Direct speech to Indirect speech (or)
• Indirect speech to Direct speech Select the intended text in the Advanced WYSIWYG editor, click "Eddy" > "Convert speech" in the floating menu, and choose the speech conversion required.

Improve it

This AI option enhances the quality of the selected content and improves attributes such as

• Grammar
• Semantics
• Clarity
• Phrase structuring

Select the intended text in the Advanced WYSIWYG editor, click "Eddy" > "Improve it" in the floating menu.

2. Unified search across regular and API workspaces

Now {{glossary.Knowledge base site}} readers can use the search option to search across multiple available workspaces and API workspaces. You can find a tab "API endpoints" in the same search result window.

To enable this feature in "Advanced search," navigate to Settings > Knowledge base portal > Article settings & SEO > Article settings > Search settings. Turn on the "Enable advanced search" toggle and check the "Include all workspaces in search" checkbox.

3. Quick product support - Issues/Clarifications

A new way to seek Document360's support from your {{glossary.Knowledge base portal}}. Click on the "Help" icon at the top-left and select "Issue/Clarification" to launch the support request widget in one click.

Improvements

• One of the most requested "Insert link" keyboard shortcut is added to the Advanced WYSIWYG editor. Press "Ctrl + K" to launch the Insert link pop-up
• Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and site.

Release Update

Document360 is back with another monthly release this December 2023. Due to the holiday season, we have moved up our release date from the last week. Let's look at some enhancements and improvements to the Document360 Knowledge base.

Enhancements

1. AI Writer -Outline creation

When the author types in a prompt to create a content outline on a specific topic, the "Eddy" AI acts similar to other AI content generation platforms and creates an elaborate outline on the mentioned topic."

2. Reintroducing "Advanced WYSIWYG editor"

We have renamed the "Block editor" to "Advanced WYSIWYG editor" (What You See Is What You Get). The change can be observed in the Knowledge base portal.

Improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and site.

Release Update

Document360 is back with another monthly release this November 2023. Let's look at some enhancements and improvements to the Document360 Knowledge base.

Enhancements

1. API Documentation

• API documentation is available as an option in the Backup & Restore section of your project
• Recycle bin is now added for the API documentation project, where users can restore deleted categories and articles
• Earlier, the "Try it" module was only when the server variable was defined "Globally" (Specified next to the "Info" object in the specification file). With the recent enhancement, the "Try it" module is available even if the server variable is mentioned at an endpoint level

2. Image formatting - Block editor

We have enhanced the image formatting functionality in the Block editor tool. You can now crop the image with ease using the crop option.

3. Custom domain mapping - TXT record no longer required

In the earlier implementation, when you map your custom domain to the Document360 project, CNAME and TXT records will be necessary. As an enhancement, any new domain mapping or editing of an existing mapping only requires CNAME. Read our Custom domain mapping help article to know more.

4. Introduction of Premium support for Document360

All new Document360 customer can avail of Document360's premium support for their project at a nominal price. You can purchase this support addon from the Knowledge base portal's Billing section or by clicking on the promotional banners that appear within the product.

With this offering, you’ll enjoy priority access to expedited support service and response times, ensuring your issues are addressed promptly. Document360 will allocate a dedicated support expert to work closely with you to provide personalized guidance.

For more information on the Premium support, please go through the Document360's pricing page.

5. Other improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and site.

Release Update

Document360 is back with the most anticipated release announcement this October 2023. Let's look at some highlights from this release that you want to take advantage of.

Highlights

Fresh new look - Document360 2.0

The entire Document360 2.0 platform has gotten a complete User Interface (UI) overhaul. The latest design, fluidic interactions, advanced authoring features, AI-powered, simplified interface, and a new experience are the core updates in Document360 2.0.

Introducing Document360 2.0

The new design, which was user selection for the last couple of months, is now the only official Document360 UI.

Dashboard - A bird's eye view of your project

Document360 2.0 now has a standalone Dashboard where you can view your project information and your contribution data to the project. The Dashboard is a hub for all your activity in the Knowledge base and helps you navigate to different modules in Document360.

Switching between projects with two clicks

Document360 2.0 allows you to easily switch between different Document360 projects using the new project dropdown at the top-left. This saves much time and overcomes the previous implementation of going through multiple clicks to navigate to a different project.

Introducing Eddy

An AI-infused documentation experience

Document360 2.0 has embraced the new AI innovations and has paired the OpenAI with the Knowledge Base platform to enhance the user experience. Here are the list of AI feature available for you.

AI assistive search - Ask Eddy

The "Ask Eddy" option is available on your home page and the Knowledge base site's search bar. This AI assistant provides more contextual answers to reader queries and prompts. This helps the user avoid having to search and read through multiple articles, instead providing answers from your existing Knowledge base. This option is an Addon and requires the Team account to enable from the portal settings.

AI writer

If you're using the Block editor, you can get help from the Document360 AI writer to enhance your content. At the moment, these are the prompts available for assistive writing:

• Make longer
• Make shorter
• Change tone

Other AI features included

• AI Related article recommender
• AI tag recommender
• AI article summarizer
• AI title recommender
• and many more to come

Group your Tags

Document360 2.0 has added the feature to group your tags in the library. Groups help you to consolidate closely related tags and view their dependencies across all articles, page categories, and files.

Article publish checklist

Now, perform the required article settings using the article publish checklist. When you click the Publish button on any article, you can view the "Configure article settings." Expand this section to add tags, associate-related articles, SEO descriptions, and article status. This reminds the team accounts to add these extra details to an article when they publish it.

Integrations and Extensions

• Document360 2.0 offers a "Marketplace" look for the Extensions and Integrations page.
• GitHub and Freshsevices have been added to the available extensions
• We have introduced the "Federated search" feature to the Zendesk extension with Document360

Design settings consolidation

Document360 2.0 has brought the design settings in your Knowledge base under one consolidated menu (Settings > Knowledge base site > Customize site). The list of design modules grouped under this section are

• Home page builder
• Site design
• Navigations
• Custom pages

You can save your work in each step and preview the site. Once you complete all the required configurations, you can publish your Knowledge base site design.

Team accounts and Reader modules

You can observe a new approach when you add a Team account or Reader to your project. We have moved from the "Wizard" style to the consolidated popup interface. We have reduced the number of clicks involved in each section.

Block editor

The powerful third editor is now available as a flagship Document360 editor. The UI and writing experience feels similar to some of the popular editors you find in the market. We have introduced the "Bubble menu" to free up space so writers can enjoy an extended canvas to draft their content. The AI writer feature is available exclusively on this editor.

Inline comments

We have heard customer requests and introduced the "Inline comments" feature in Document360 2.0. You can now add comments to any instance in the article, mention a Team account, and discuss this in a single interface. Users can use the comment status to track the progress.

Analytics - A fresh new look

• A complete redesign of the Analytics menu and the introduction of "Articles" section (previously Geography and Performance)
• A new "Reader analytics" data page is now available

- Bounced results are now available under the "Search" analytics

Some features are in a new place

• Formerly Bulk operations (Content tools >Bulk operations) is now available as "All articles" on the Documentation Editor on the left
• Knowledge base widget is now moved from "Settings" to the main menu on the left
• Article settings has been moved from the right side in the Documentation editor to the top right of the screen
• No search feedback is now available under the Feedback manager (Content tools > Documentation > Feedback manager)

Other highlights in Document360 2.0

• "Import article" is now simplified and more user-friendly with easy selection of single or multiple article tabs
• Documentation export is now possible with category-level content selection
• Article creation module is now enhanced with the ability of category selection dropdown
• The category creation module is also enhanced with the option of adding a GitHub category

Release Update

Enhancements

1. API Documentation

Earlier, the Document360 API documentation tool supported just OpenAPI specification files. From this release, Document360 supports OpenAPI and Postman specification files.

Postman specification file

• The Postman specification file should be less than 15 MB
• Only "Basic auth" and "Bearer token" are the supported authorizations in the specification file
• You can upload other authorization files, but then you cannot send requests or use the "Try it" feature

OpenAPI specification file

• Document360 now supports anyOf and oneOf in the OpenAPI specification files

2. Zendesk extension

We have enhanced the Document360 integration on Zendesk with a new look, feel, and more options.

What's new

Here is the list of new enhancements when compared with the previous integration (Document360 app in the Zendesk window)

• Project workspace and language selection available at the top
• Project name displayed in full and not truncated
• Document360's brand color and styling
• "Open in Knowledge base" option moved next to the article title
• Create root-level categories and subcategories from Zendesk
• The article creation module is similar to the Document360 portal interface
• When you link an article in a response chat, a "Linked" label appears next to the article
• The last updated date information is now visible in the article
• The Document360 quick access icon is available in the Zendesk reply section's toolbar
• If the search did not bring up any results, the "Create a new article" option is displayed

3. New Document360 (2.0 Design)

Here are some enhancements in the new Document360,

Analytics

• The "Export as CSV" option is now available on all the "Analytics" modules

Editor

• A new look and feel to the menus and tools in the Block editor
• Article settings menus (right side of the window) are now moved to the top of the editor
• Discussions are available at the top next to the "Settings" icon
• Article information such as contributors, attributes, and word count is available when you click on the "i" (Article information) icon next to the article title
• Adding article description is moved next to the article title
• Article analytics, Health check metrics, and Revision history moved inside the "More options" next to the Publish/Edit button at the top

Others

• The "Export to PDF" option is now available on articles

Improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and site.

Release Update

Enhancements

Import & Export project

We have enhanced the Import and Export functionality by optimizing the project file export. All the new project exports generated can be seamlessly imported to Document360. If you need to import old project ZIP files exported before August 12, 2023, our Document360 support team is here to assist you.

Another notable update is that if your Drive capacity utilization exceeds 1 GB, the "Include media files" option in your export is deactivated. Should you wish to export files larger than 1 GB, please get in touch with Document360 support.

Kindly contact the Document360 support for further assistance.

Read the Import & Export project help article for more information.

Announcement

🎉 Exciting news: Introducing Document360's fresh new look!

We are thrilled to reveal our revamped design and UI for Document360. Get ready for an optimized user experience, sleek navigation flow, and a fresh portal feel.

Currently available exclusively for our "Enterprise and Business" tier customers, the new UI will gradually expand to all users. Switch between the old and new UI using the toggle at the top of your screen. We invite you to explore the new UI, provide feedback, and shape the Document360 platform.

Enjoy the sneak peek into the beta testing phase as we fine-tune the new UI based on your valuable input. Stay tuned for the official launch of the new Document360 in the upcoming months.

Analytics enhancement

We have introduced a new interface to view and manage your Knowledge base analytics. You can enjoy the updated design with a small catch. Data older than July 8, 2023, is not accessible in the New Document360 Analytics, and the option to export data is temporarily unavailable.

What's new!

• You can observe a slight difference in the "Reads" and "Views" metrics when you switch between the old and the new UI. We have recalibrated the calculation logic for these metrics
• The "Geography" and "Performance" metrics have been merged and enhanced as a new section called "Articles"
• A redefined and elaborate "Feedback" section which redirects you to the "Feedback manager" to respond to feedback
• A simplified redesign of the "Ticket deflector" tabs
• Overall enhancement of design elements like charts, graphs, and colors

🚀 Introducing the Document360 "Startup program!" 🚀

Unlock incredible discounts with our all-new Startup Program! If your company

• Is under three years old
• Has fewer than 20 employees
• Not a past or existing customer

Exclusive pricing discount available for Document360's "Standard, Professional, and Business" plans. This offer is valid for your first-year subscription

Reach out to our team today to see if you qualify and grab this fantastic opportunity!

Explore the "Startup program"

Improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and Knowledge base site.

Release Update

Enhancement

API Documentation: New API hub command

We have added a new command apihub:validate to the existing apihub and apihub:resync in the D360 NPM package. With the new 'apidocs:validate' command, you can validate your OAS (OpenAPI Specification) file.

Improvements

1. Insert multiple images in one go

Earlier, you could select and insert one image at a time using the Insert images > From file picker. With the new improvement, you can pick and add multiple images using the 'Insert image' tool. This improvement is available in Markdown and Block editor in the article and template module.

2. Other improvements

Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and Knowledge base site.