Scheduled Maintenance

A server upgrade is scheduled on 6th October, Sunday, during 05:00 AM - 05:30 AM UTC. A possible downtime of a couple of minutes is expected for Documentation Websites during the process.

It's a one time activity towards tightening the availability. We've picked the best time to avoid the impact for customers.

In-App Assistant Improvenents, Refreshed UI and more

URL mapping for In-App Assistant

We have added the ability in In-App Assistant to map your website URL path (say {youdomain}/product/product-abc) to a specific action such as hide assistant, show a specific article, show a list of article or to show search result for a specific keyword in your assistant. You can check out this feature under Settings-> In App Assistant -> URL Mapping.


Improved Settings UI

We have made some thoughtful design changes to the settings section, making use of tabs to give you an organised view of various settings in a easy to access layout.


Open article links in new tab:

In response to customer feedback, we have updated the editor to include option to choose whether article links need to be opened in new tab or not.


Support for Strong Customer Authentication

We have made necessary changes to our payment system that are needed to meet the new requirements for authenticating online payments, introduced in Europe as part of the second Payment Services Directive (PSD2).

Custom Security, IP Restriction, Self Sign-up and more

(New Features)

Custom Security

We have been waiting to release this feature since long and the wait is over now. Now you can assign limited access to the documentation project, for team accounts and readers. Access can be limited to Project Level, Version Level, and Category Level. You can create custom roles with limited permissions and assign a user to it so that you never lose control over what should be restricted. image 2.png

"Security Groups" can help you assign permissions to a group of users at one place and is used for team accounts. "Reader Groups" are for private documentation readers where you can restrict a group of readers to a limited set of documents. Check out the "Team Management" and "Site Security" under Settings on Portal.

Custom Security is available to Enterprise or higher subscription tier. Or if you're a trial user, you have this feature available to you. Let us know how you find it!

IP Restriction

Another dimension to secure your documentation. When you want users only from certain IP addresses to access your documentation then this is the feature you're looking for. You can add a range of IP addresses, or individual IP addresses to Allow or Deny the access. Find it under:

Settings -> Site Security --> IP Restriction image 3.png

Self Sign-up

For protected documentation, you can now share the documentation link to your private readers and they will be able to sign up themselves. It is most useful when you have a large number of private readers and you do not want to add them manually. Optionally, you can also restrict the sign up for certain email-domains only, to prevent random access. Find it under:

Settings --> Site Security --> Readers section. image 4.png

Getting Started

It's a navigational guide to help our users understand and explore all the Document360 features. Check this out under:

Settings --> Project General --> Explore the features of Document360 image 5.png


Find and Replace

Coming from our customers - the Documentation editor now supports "Find and Replace". It is most helpful when you want to replace multiple instances of a specific word throughout the documentation. find-and -replace-in-editor.png

Enhanced Category Management

Now you can add categories, sub-categories, and articles at any place by hovering over your mouse to the desired category. image1.png

Sample CSS Snippets

For Custom CSS under Settings --> Custom CSS/JavaScript, we have added some helpful samples to help our users understand how the Custom CSS works in Document360. Check out Snippets under Custom CSS.


Fluid Layout for Documentation

We now support "Fluid Layout" for Document360 websites. It can be activated from Site Design --> General under Knowledge Base Settings fluid-layout.png

Exclude from external search

There are times when you want some of the documents on the website not indexed by the search engines. We had this request from one of our customer and we're happy that we implemented it. Now, for individual articles, under "Article Settings" in editing area - you can choose to "Exclude from external search" - which will add a noindex/nofollow meta tag on the website for that particular article. This will prevent the document from getting indexed from external search engines. exclude-from-external-search.png

301 redirect to custom domains

Another request from our customers. If you have a custom domain mapped to your documentation project on Document360, then all the request on your project sub-domain(e.g.: will be redirected now to the mapped custom domain by default, with a permanent redirect status code (301).

Scheduled Maintenance

Document360 portal and Knowledge Base maintenance is scheduled on 6th August 2019, between 05.00 AM to 07:00 AM (GMT+1).

Scheduled Maintenance

Document360 portal & Knowledge Base is scheduled for maintenance on 5th August 2019, during 8.00 AM - 9.00 PM (GMT+1, 1 hour).

Auditing, In-App Assistant, Swagger and more


Notification channels were a good start to ensure that you know what is happening with your knowledge base. However, some events were not important enough to be sent out every time they happened. On the other hand, you might still want to know who did them if necessary. That is why we have introduced auditing, so from now on we will monitor your knowledge base around the clock and log it to a secure storage. The audit log is available in the settings section of your project whenever you needed it. auditing.jpg

In-App Assistant

The brand-new assistant will allow your users to access the knowledge base on any page of your website. Switching between tabs of the website and knowledge base can be confusing, so now you don’t have to. The assistant gets injected to your website using a small script, which will render a small button in the corner of your page. Inside you or your users can search your knowledge base and open the articles to find answers without switching tabs. inapp assistant.jpg

Swagger UI

With the release of our APIs to public, many of you requested that it would be handy if we expose swagger for easier testability. It is now available from the root URL of the API Just copy your token to swagger and start testing. It is a single place to play around with our APIs, no need for extra software and all models are explained.


Audio and Video implementation

From this release, Document360 supports Audio and Video Uploading which supports audio(MP3, OGG, WAV) and video(MP4,OGV,WEBM) in File Manager. We have enhanced our editor to insert PDF and other files. PDF can be viewed within editor and other files will be available as link to download.

API for Bulk operation

Managing multiple articles at the same time can be cumbersome if you must do them one by one. Well no more, in the lasts release we have exposed our bulk operations, so you can create, update and delete multiple articles at the same time. Just make sure you stick to our size limits and you are good to go.

New Refreshed UI, File Attachments, Article Tags and more

New Refreshed User Interface

We have introduced new and refreshed UI for portal and knowledge base websites with improved user experience and functional design. The settings side has been improved to better differentiate and segregate functionalities of portal and knowledge base. The Knowledge base also gets a more modern UI. Annotation 2019-04-05 201356.jpg

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File Attachments

We have introduced the ability to attach files to your articles. You can find the option to attach files under article settings. You can also choose to show file attachments either at the right hand side or at the bottom of the knowledge base.
Annotation 2019-04-05 202022.jpg

Article Tags

we have added the ability to display the tags associated with your article in the knowledge base. You can add and remove tags in the article settings option.
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Ability to view Markdown of published articles

As per customer feedback we have added the ability to view markdown content for published articles. Annotation 2019-04-05 203947.jpg

Navigate to Articles right from search results.

Now you can navigate to the latest version of specific articles right from "Bulk operation" search results.

Storage Add-ons

We have included the provision of extended additional storage in the Enterprise plan using add-ons.

API Documentation, Light box for knowledge base images and Preview for draft articles

API Documentation

Document360 is open for Integration. You can now integrate your software, flows and more with your Document360 documentation. On-boarding new users or dynamically creating articles from your support tickets is now possible with Document360 RESTful APIs. The possibilities are endless, so head over to our API documentation to get started with your first integration.

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The Lightbox zoom effect had been enabled for images within the Documentation as well as for the images on the landing page. You just need to click on the images to zoom it. This Lightbox effect allows your images to be viewed center-stage in a larger format whenever they are clicked on.

Note: you can use your arrow keys to navigate between the two photos in this lightbox view.

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Preview hidden draft article

In Document360, we have included the functionality of previewing hidden articles. So that, once after authentication, you could see the hidden article preview on the landing page. If you are happy with the content and formatting, you could publish this article.

File manager, Ability to export articles as html and Notification channel UI enhancements

File manager

We have added the File Manager interface for users to predominantly organise, view, access and manage all the files and folders in one place. In Document360, you have the support of all types of Files in File Manager such as Images, PDF, Word Documents, Presentation, Zip and Excel/csv.


Notification channel UI enhancements

We have segregated the Notification events at the granular level. We have added the preference to view the event mapping channels in the grid format.

Note: As of now import of knowledgebase could be done in Markdown format alone

notification channel update.jpg

Export as html

You have the support to export knowledge base articles in html format in addition to the Markdown format.

Dedicated search results page, "tel:" link support in header/footer navigation and allow those links to be opened in new tab.

Dedicated Search Results Page

We heard that we needed a dedicated page where "all" the search results can be seen. We have it now! Follow the "View all results for ..." in the search box drop down when you search for a word and it will navigate to the dedicated search page. dedicated search results page.png

Header/Footer navigation improvements

- "tel:" link support

You can now add "tel:" links in the header/footer action links/buttons. Earlier it allowed for "http(s):" and "mailto:" links only.

tel link support.png

- Open links in a new tab

You wanted the header/footer links to be opened in a new tab and we heard it. Now find a checkbox near the action link/button in the header/footer section. When checked, the links will be opened in a new tab.

open link in new tab.png