Internal Notes, Feedback analytics and more

Internal Notes :

Internal notes are used to share information or notes with your teammates within an article, which you do not wish you share with the public. Internal notes will only be visible in knowledge-based for logged-in users and will not be visible for the public. Internal notes will come in handy in scenarios where you want more contextual data for your logged-in support engineers who use the same publicly available documentation to support your customers.

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Feedback analytics :

Customer feedback is crucial for the growth of any product. With Feedback analytics, we make it easier for your customers to share their feedback and help you to understand your customer's pulse and gather their voice. Check out customer feedback in Analytics-> Performance -> Feedback section.

MicrosoftTeams-image.png (knowledge base feedback form)

MicrosoftTeams-image (1).png (Analytics in portal)

URL mapping for in-app assistant :

In this release, we have enhanced the In-app assistant by implementing,

  1. Dedicated custom CSS/JS section for widget so that you can change the look and feel of the Document360 widget.
  2. Support for dynamic URL mapping by regex pattern and options to match the given pattern in Path, Query parameter, and the hash value of URL.

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Document360 app in Freshworks marketplace, Contributors Management, Enhanced User Analytics and more

Document360 app for Freshservice

We are extending our reach within the Freshworks marketplace and added new integration between Document360 and Freshservice. You should soon be able to find Document360 app in Freshworks marketplace under Freshservice category. Your agents will be able to search the knowledge base for possible answers, copy links to articles and even draft new articles; everything without leaving Freshservice.


Integrations: UI Revamp

  • Dedicated page for Internal & External Integrations.
  • "Custom Tags" tab from "Custom CSS/Java Script" Section has been renamed as "Custom HTML" and moved under Internal Integrations. You can now add multiple Custom HTML sections.

UI revamp.png

Manage Contributors

By default, users who create/fork/save/publish the articles are added as contributors. You can now manage the list of contributors by adding/removing users as desired.


You can also search for a user and add it.

Enhanced User Analytics:

User Analytics page has got following enhancements for more detailed analytics:

  • More fields under Team Accounts
    • Type of user
    • Articles Created
    • Last contributed
  • Number of articles created by user
  • Audits filtered by user
  • Export to Excel & PDF


WYSIWYG editor, Export to PDF, Referral program and more

WYSIWYG editor

The WYSIWYG editor is our new alternative to the default markdown editor. With more features and only a single editor window, now you won’t see the markdown syntax, the text format will be automatically applied as if you are using the Microsoft Word editor. You can choose your default editor during project creation and later in your project settings. Additionally, you can make specific articles use different editor than your project default. In the new editor you will be able to use the following features:

  • Supports Rich Text Formatting.

  • Multi-line callouts with list and tables support.

  • Copy and paste from word document.

  • Emoji support.

  • Table with more options.

  • Supports Grammarly.

  • Insert link inside an image.

  • Supports embedding videos.


Export to PDF

Online knowledge base brings many benefits including ease of access and sharing. However, this is not always the case, sometimes it can be problematic if you have customers or users that require access to the knowledge base offline. In this release, we introduced export to PDF feature which will take all your articles based on the order of the category manager and export them into a handy single pdf file. If you need to secure the file, you can provide a password and we will encrypt the pdf, so only the people you want will be able to access it. To get started, go to Settings-> Import & Export and simply enter a file name.


Referral program

Share the love! Now you can earn discounts towards your subscription by inviting people you know to start using Document360. Send out your own unique link to your friends and if they sign up and become Document360 customers you will both earn $50 coupons towards your subscription.

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Bulk Reader import

Adding multiple readers can be a tedious task, but now all you need is a single CSV with all of your users. Then use our new bulk reader import feature to upload the file and we handle the rest for you. We hope this will make onboarding readers to Document360 a breeze.

import readers.jpg

Audit configuration

Team auditing is a great way to see what is happening in your knowledge base. However, not everyone is interested in what their fellow editors are doing, and we get that. Now you can enable and disable auditing or choose to monitor only specific events that are of interest to you and your company.


We are live on Product Hunt today!

It will be one of our biggest milestone this year to be listed on product hunt. After months of hardwork in building the tool and strategizing we have launched it 🚀Please visit us and share your support ❤️.

Document360 - The knowledge base software that scales with your product | Product Hunt Embed

Scheduled Maintenance

A server upgrade is scheduled on 6th October, Sunday, during 05:00 AM - 05:30 AM UTC. A possible downtime of a couple of minutes is expected for Documentation Websites during the process.

It's a one time activity towards tightening the availability. We've picked the best time to avoid the impact for customers.

In-App Assistant Improvenents, Refreshed UI and more

URL mapping for In-App Assistant

We have added the ability in In-App Assistant to map your website URL path (say {youdomain}/product/product-abc) to a specific action such as hide assistant, show a specific article, show a list of article or to show search result for a specific keyword in your assistant. You can check out this feature under Settings-> In App Assistant -> URL Mapping.


Improved Settings UI

We have made some thoughtful design changes to the settings section, making use of tabs to give you an organised view of various settings in a easy to access layout.


Open article links in new tab:

In response to customer feedback, we have updated the editor to include option to choose whether article links need to be opened in new tab or not.


Support for Strong Customer Authentication

We have made necessary changes to our payment system that are needed to meet the new requirements for authenticating online payments, introduced in Europe as part of the second Payment Services Directive (PSD2).

Custom Security, IP Restriction, Self Sign-up and more

(New Features)

Custom Security

We have been waiting to release this feature since long and the wait is over now. Now you can assign limited access to the documentation project, for team accounts and readers. Access can be limited to Project Level, Version Level, and Category Level. You can create custom roles with limited permissions and assign a user to it so that you never lose control over what should be restricted. image 2.png

"Security Groups" can help you assign permissions to a group of users at one place and is used for team accounts. "Reader Groups" are for private documentation readers where you can restrict a group of readers to a limited set of documents. Check out the "Team Management" and "Site Security" under Settings on Portal.

Custom Security is available to Enterprise or higher subscription tier. Or if you're a trial user, you have this feature available to you. Let us know how you find it!

IP Restriction

Another dimension to secure your documentation. When you want users only from certain IP addresses to access your documentation then this is the feature you're looking for. You can add a range of IP addresses, or individual IP addresses to Allow or Deny the access. Find it under:

Settings -> Site Security --> IP Restriction image 3.png

Self Sign-up

For protected documentation, you can now share the documentation link to your private readers and they will be able to sign up themselves. It is most useful when you have a large number of private readers and you do not want to add them manually. Optionally, you can also restrict the sign up for certain email-domains only, to prevent random access. Find it under:

Settings --> Site Security --> Readers section. image 4.png

Getting Started

It's a navigational guide to help our users understand and explore all the Document360 features. Check this out under:

Settings --> Project General --> Explore the features of Document360 image 5.png


Find and Replace

Coming from our customers - the Documentation editor now supports "Find and Replace". It is most helpful when you want to replace multiple instances of a specific word throughout the documentation. find-and -replace-in-editor.png

Enhanced Category Management

Now you can add categories, sub-categories, and articles at any place by hovering over your mouse to the desired category. image1.png

Sample CSS Snippets

For Custom CSS under Settings --> Custom CSS/JavaScript, we have added some helpful samples to help our users understand how the Custom CSS works in Document360. Check out Snippets under Custom CSS.


Fluid Layout for Documentation

We now support "Fluid Layout" for Document360 websites. It can be activated from Site Design --> General under Knowledge Base Settings fluid-layout.png

Exclude from external search

There are times when you want some of the documents on the website not indexed by the search engines. We had this request from one of our customer and we're happy that we implemented it. Now, for individual articles, under "Article Settings" in editing area - you can choose to "Exclude from external search" - which will add a noindex/nofollow meta tag on the website for that particular article. This will prevent the document from getting indexed from external search engines. exclude-from-external-search.png

301 redirect to custom domains

Another request from our customers. If you have a custom domain mapped to your documentation project on Document360, then all the request on your project sub-domain(e.g.: will be redirected now to the mapped custom domain by default, with a permanent redirect status code (301).

Scheduled Maintenance

Document360 portal and Knowledge Base maintenance is scheduled on 6th August 2019, between 05.00 AM to 07:00 AM (GMT+1).

Scheduled Maintenance

Document360 portal & Knowledge Base is scheduled for maintenance on 5th August 2019, during 8.00 AM - 9.00 PM (GMT+1, 1 hour).

Auditing, In-App Assistant, Swagger and more


Notification channels were a good start to ensure that you know what is happening with your knowledge base. However, some events were not important enough to be sent out every time they happened. On the other hand, you might still want to know who did them if necessary. That is why we have introduced auditing, so from now on we will monitor your knowledge base around the clock and log it to a secure storage. The audit log is available in the settings section of your project whenever you needed it. auditing.jpg

In-App Assistant

The brand-new assistant will allow your users to access the knowledge base on any page of your website. Switching between tabs of the website and knowledge base can be confusing, so now you don’t have to. The assistant gets injected to your website using a small script, which will render a small button in the corner of your page. Inside you or your users can search your knowledge base and open the articles to find answers without switching tabs. inapp assistant.jpg

Swagger UI

With the release of our APIs to public, many of you requested that it would be handy if we expose swagger for easier testability. It is now available from the root URL of the API Just copy your token to swagger and start testing. It is a single place to play around with our APIs, no need for extra software and all models are explained.


Audio and Video implementation

From this release, Document360 supports Audio and Video Uploading which supports audio(MP3, OGG, WAV) and video(MP4,OGV,WEBM) in File Manager. We have enhanced our editor to insert PDF and other files. PDF can be viewed within editor and other files will be available as link to download.

API for Bulk operation

Managing multiple articles at the same time can be cumbersome if you must do them one by one. Well no more, in the lasts release we have exposed our bulk operations, so you can create, update and delete multiple articles at the same time. Just make sure you stick to our size limits and you are good to go.