We have improved the My profile view in the application by bringing the power of analytics inside the my profile blade view.
Henceforth, you can view your custom analytics from my profile view itself. When you are navigating into any project inside the portal, My Profile blade will provide you with more insight about your recent activities and analytics data like most viewed article and the details of the newly created articles related to that particular project.
Document360 helps you to create user-friendly documentation, author in Markdown, and manage multiple versions. The product scales easily with your business.
With the new Slack integration, you will equip your agents with all your knowledge without leaving Slack. With our handy app, you will be able to search through the knowledge base, link the articles and create articles to your current workspace without leaving slack.
Multi token option in Freshdesk
Document360 - Freshdesk Integration helps you to search through the knowledgebase, link the articles or create them from your current reply. Earlier, we were able to integrate with only one Knowledgebase project now we have extended this feature to support integrating multiple knowledgebase projects at the same time.
HTML Code Block
This is one of the features which our customers were requesting. Initially, we have implemented code block in markdown editor but now we have implemented this capability in HTML editor also. HTML Code Block allows you to easily post your syntax-highlighted code in the site without losing its format. It highlights your code with respective language format. It supports nearly 31 programming language formats. It gives a rich user experience to your user to understand the code.
We have revamped our payment UI with rich and better user experience.